Salary: £29,577 per annum (pro rata if part-time) plus 5% pension contribution

Hours: Full-time or part-time (ideally 21 hours per week minimum)

Term: Permanent

Closing date: Monday 16th November at close of business

Interviews: Week beginning 30th November

Agnes Smith Advice Centre is recruiting a new adviser to join a small, highly-motivated, and welcoming team.  The role will involve both advice and casework.  You will have knowledge and experience of money advice and/or welfare benefits, along with some generalist advice experience.  You will be committed to the provision of excellent quality advice.

Normally, you will work from the centre, but you may also be asked to do some advice sessions at our outreach venue. During the Covid-19 crisis, advisers are working mainly from home.  You may be expected to work from the office on one or two days per week on a rota basis, subject to an individual Covid risk assessment.  We are following government guidance to ensure all work at the centre is Covid-secure. 

As an equal opportunities employer we value diversity, and encourage and welcome applications from people of all backgrounds.


Job description

Advice giving

  • Deliver welfare benefit/money advice and casework at drop-in sessions and on appointments

  • Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problems and empower them to set their own priorities.

  • Use information sources to find, interpret and communicate the relevant information.

  • Research and explore options and implications so that clients can make informed decisions.

  • Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

  • Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

  • Refer internally or to other specialist agencies as appropriate.

  • Ensure that all work conforms to the centre's office manual and the Advice Quality Standard and other funding requirements, as appropriate.

  • Ensure that work reflects and supports the centre's equality and diversity strategy.

  • Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Social policy

•Assist with social policy work by providing information about clients' circumstances through the appropriate channel.

•Alert clients to social policy issues and options.

Professional development

•Keep up to date with legislation, policies and procedures, undertake appropriate training and read relevant publications.

 •Attend relevant internal and external meetings as agreed with the line manager.

•Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.


•Use IT for statistical recording of information relating to social policy and funding requirements, record keeping and document production.

•Ensure that all work conforms to the centre's systems and procedures.

•Provide statistical information on the number of clients and nature of cases.

Other duties and responsibilities

•Complete the required training to comply with quality assurance processes.

•Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

•Demonstrate commitment to the aims and policies of the centre.

•Abide by health-and-safety guidelines and share responsibility for own safety and that of colleagues.


Person specification

  1. Substantial and recent knowledge and experience of welfare benefit/money advice.

  2. Ability to commit to and work within the aims, principles and policies of the centre, including confidentiality, and equality/diversity.

  3. Effective written and oral communication skills.

  4. Ability to research, analyse and interpret complex information.

  5. Good numeracy skills with ability to understand statistics and check accuracy of calculations.

  6. Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

  7. Ability to monitor and maintain own standards, prioritise own work, meet deadlines and manage caseload.

  8. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

  9. Understanding of the issues affecting society and their implications for clients and service provision.

  10. Ability to use IT systems and packages and electronic resources in the provision of advice, record keeping and document production.

  11. Willingness to work as part of a team, and to give and receive feedback objectively and constructively.


How to apply

Please apply by sending a CV with a covering letter explaining your reasons for applying for the post.  The covering letter must state clearly how you meet the requirements listed in the above person specification.

Please also supply, with your CV and covering letter, the names and contact details of two referees. Referees should be able to comment on your work history and/or other experience relevant to the role.

Please apply in writing to the Centre Manager, Mandy Richards, by email, at, or by post to Agnes Smith Advice Centre, 96 Blackbird Leys Road, Blackbird Leys, Oxford, OX4 6HS.


The deadline for applications is close of business on Monday, 16th November 2020.

Interviews will be held during the week beginning Monday 30th November.


For informal enquiries about the position, please telephone Mandy on 07702 919181.   We very much look forward to hearing from you.